Our promise

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We want our site to work for as many people as possible. That includes people who use a screen reader, people who use only a keyboard, and people who need words set out in a simpler way.

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An easy-to-use site is part of treating customers fairly. It is also part of being a B Corp business.

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Our progress so far

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Our site meets a set of rules called WCAG 2.2, level AA. These are the main rules for making websites easy to use. In July 2026 we checked every page and made fixes.

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On our main pages:

• Text stands out clearly from the background, so it is easier to read.
• You can use the whole site with a keyboard. There is a “skip to content” link, and you can always see where you are on the page.
• Screen readers can read our pages properly. Links say where they go. Images have a text description. Headings are in a clear order. Menus say when they are open or closed.
• If you have set your device to reduce movement, our pages will move less.
• Key information is easy to find. That includes our terms, how to complain, our privacy policy, and how to contact us.

We use software to check our pages against these rules.

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What we still need to fix

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Some things are not right yet. We want to be honest about them.

• Our partners, such as ClearScore, take loan applications on their own sites, which we do not control. We are working with our partners to understand and improve accessibility.
• Some older files, like PDF reports, may be hard to read with a screen reader. If you want a document in plain text, just let us know.
• We haven't completed an independent accessibility audit. See our road map below.

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What we will do next

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Over the next 12 months we plan to:

1. Get an outside expert to complete a full review of our site.
2. Check our pages with software every quarter, so we spot problems early.
3. Ensure our partners have accessible journeys.
4. Review key loan documents and check how easy they are to read and understand.
5. Make sure our email and live chat are compatible with relay services. We will also train our customer service team to help customers with different needs.
6. Update this page every six months.

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Tell us what you think

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If any part of our site is hard to use, please tell us. If you need something in another format please let us know.

• Email: support@plend.co.uklease write "Accessibility" in the subject line.
• Live chat: Monday to Friday, 9:00am to 5:30pm.

We will reply to accessibility feedback within 5 working days.

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‍We last checked this page on 1st September 2026.