ACCESSIBILITY STATEMENT
Our commitment
Plend exists to make credit fair and inclusive. That mission doesn't stop at how we lend — it extends to how every customer experiences our website and services, including people who use screen readers, navigate by keyboard, or need content presented in ways that work for them.
We aim to make our website accessible to as many people as possible. We are always working to get better. Accessibility is part of how we deliver good customer outcomes under the FCA's Consumer Duty, and part of our responsibility as a certified B Corporation.
Where we are today
Our website follows the Web Content Accessibility Guidelines 2.2, level AA. In July 2026 we completed a site-wide accessibility review and improvement programme. As a result, our key pages now display:
- Text and background colours that comply with WCAG 2.2 AA contrast standards on all main pages, ensuring readability for customers with low vision
- We offer full keyboard navigation, featuring a skip-to-content link and prominent focus indicators
- Screen reader support includes precise link labels, detailed image alternatives, meaningful page headings, and interactive elements (such as our FAQs) that announce their state
- We accommodate reduced-motion preferences for customers who find animation uncomfortable.
- We provide accessible paths to crucial information: our terms and conditions, complaints process, privacy policy, and contact details for our support team.
We validate these standards through automated measurement of our published pages.
Where we want to improve
We want to be transparent about our limitations:
- Our partner marketplaces, ClearScore and Credit Karma, handle loan applications on their websites, which we do not control. We are working with our partners to understand and improve accessibility across the full customer journey.
- Some older documents (such as PDF reports) might lack full accessibility. If you need any document in a different format - large print, audio, or plain text - contact us and we will provide it.
- We have not yet completed an independent third-party accessibility audit. This is on our roadmap below.
Our roadmap
We treat accessibility as continuous work, not a one-off project. Over the next 12 months we plan to:
- Commission an independent accessibility audit by a specialist organisation, including testing with disabled users, and publish the findings;
- Conduct automated monthly accessibility checks of our published pages to identify and fix regressions before they affect customers;
- Integrate accessibility into our partner journeys by including accessibility criteria in our partner due diligence and reviewing the open banking connection experience with assistive technology
- Provide accessible formats as standard by making large print, audio, and plain-language versions of key loan documents available on request, and assessing the reading level of all customer-facing content;
- Ensure every contact channel supports accessibility by making our email and live chat support compatible with relay services, and training our team to assist customers with diverse access needs;
- Update this page — updating it at least every six months with our progress
Share your feedback
If you find any part of our website difficult to use, or need information from us in a different format, we genuinely want to know, it helps us fix things faster.
- Email: support@plend.co.uk (please put "Accessibility" in the subject line)
- Live chat: Monday–Friday, 9:00am–5:30pm
We aim to respond to accessibility feedback within 5 working days.
This statement was last reviewed on 15 July 2026.